FAQ

Does the hotel provide WiFi?

Premium WiFi is included in the Marcel Residence Fee
 
We provide complimentary WiFi in the lobby & 10th floor Lounge.

Do you have a Fitness Center?

We do not have a fitness center on the premises. However The Marcel Residence Fee provides each guest with a Discounted ($5 OFF) New York Sports Club Day Pass.
 
Click Here for More Information about The Fitness Club New York Sports Club at 23rd Street & Park Avenue

Do you have a Business Center?

We provide complimentary Computers and a Printer in our 10th floor Lounge.

Ground Transportation Anywhere in NYC

For Ground Transportation assistance please contact our Guest Services team frontoffice@marcelhotelnyc.com
 
Popular Ride Hailing & Ride Sharing Apps

UBER iOS

UBER Android
 
NYC TAXI iOS

NYC TAXI Android
 
LYFT

Do you have on-site parking?

Parking Near The Marcel Hotel at Gramercy

iPark 215 East 24th Street

Billing Questions? Reservation Questions?

Please Email CustomerService@TheMarcelatGramercy.com

or Call +1(844) 696-3800 for all Reservation & Billing Questions, Requests, Needs.

Do you offer an in-room safe for guests?

All of our guest rooms are equipped with in-room safes for your convenience.

Do you have a restaurant on site? Room Service? Bar?

We are affiliated with Natsumi Tapas located on the corner of our hotel.  The Marcel Residence Fee includes a 10% discount (not valid during Natsumi’s Happy Hour) to Guests who present their key card at purchase.
 
Room Service is available from 7:00 AM – 11:00 PM

What is hotel Pet Policy?

The Marcel Hotel does not allow pets.

What is the minimum age to stay in your hotel?

At least one occupant of the room needs be 21 years or older with a valid ID and credit card.