FAQ

Does the hotel provide free WiFi?

We provide complimentary WiFi in the lobby and 10th floor Lounge.  Premium WiFi is included in the Marcel Residence Fee.

Do you have a fitness center?

We do not have a fitness center on the premises. However The Marcel Residence Fee provides each guest with a Discounted ($5 OFF) New York Sports Club Day Pass.
 
Click Here for More Information about The Fitness Club New York Sports Club at 23rd Street & Park Avenue

Do you have a Business Center?

We provide complimentary Computers and a Printer in our 10th floor Lounge.

Ground Transportation Anywhere in NYC

For Ground Transportation assistance please contact our Guest Services team frontoffice@marcelhotelnyc.com
 
Popular Ride Hailing & Ride Sharing Apps

UBER iOS

UBER Android
 
NYC TAXI iOS

NYC TAXI Android
 
LYFT

Do you have on-site parking?

Parking Near The Marcel Hotel at Gramercy

iPark 215 East 24th Street

Billing Questions? Reservation Questions?

Please Email CustomerService@TheMarcelatGramercy.com

or Call +1(844) 696-3800 for all Reservation & Billing Questions, Requests, Needs.

Do you offer an in-room safe for guests?

All of our guest rooms are equipped with in-room safes for your convenience.

Is the hotel room equipped with a mini-fridge?

All of our guest rooms are equipped with fully stocked private Mini-Bar (charged based on consumptions).

Per request and availability; we can send up an extra empty fridge for the guests personal belongings.

Do you offer a complimentary morning coffee and/or tea?

Included in The Marcel Residence Fee is Coffee and Tea.  Available throughout the day on our 10th Floor Lounge.

Open Daily 6:30 AM – 11:00 PM

Do you have a restaurant on site? Room Service? Bar?

We are affiliated with Natsumi Tapas located on the corner of our hotel.  The Marcel Residence Fee includes a 10% discount (not valid during Natsumi’s Happy Hour) to Guests who present their key card at purchase.
 
Room Service is available from 7:00 AM – 10:00 PM
 
Breakfast 7:00 AM to 10:30 AM
Lunch and Dinner 12:30 PM to 10:00 PM
 
All other room service options on the breakfast, lunch and dinner menu are outsourced from nearby restaurants. Please be advised that times and menu availability are subject to changes.
 
Please contact our Guest Services Team for more information and/or the latst pricing CustomerService@TheMarcelatGramercy.com or Call +1(844) 696-3800

What is the price for your breakfast?

Breakfast We serve American Breakfast Buffet daily in our 10th floor lounge from 7:00 AM to 10:30 AM

Can I store my luggage with the hotel upon check out? Is there a fee?

Registered hotel guests can store luggage with us without a fee until 11:00 PM on their check out date.

What is hotel pet policy?

The Marcel Hotel does not allow pets.

What is the minimum age to stay in your hotel?

At least one occupant of the room needs be 21 years or older with a valid ID and credit card.

Residence Fee $19.95 +tax

Applied per Night/per Room & Includes

Unlimited Premium high-speed internet access for all devices
• Unlimited local phone calls
• Complimentary daily coffee and tea
• Complimentary daily afternoon snack & refreshment: 4 – 6 PM in Lobby
• 2 complimentary Fiji waters daily
• Daily access to 6,000 digital domestic & international newspapers
• 10% off at Natsumi Tapas
• 15% off at Coppola’s East
• Luggage storage (same day) upon arrival and post checkout
• $5.00 off Daily Pass at the New York Sports Club
• Holding fee for guest packages shipped to hotel 48 hours prior to arrival